Support Contact
Contact
One address, and a person reads it. You will find most answers in the questions below. If yours is not there, please write to us.
Email us
support@centricwave.comSupport, data requests and grievances all go here. We reply within a few working days. Please include the company name and the masked PAN shown in the app. Never send us a full PAN, a password or an OTP.
Data requests & grievances
To access, correct or erase the data we hold about you, write to the same address and say what you need. We reply within 30 days, as the Digital Personal Data Protection Act, 2023 requires. Erasing your PANs or your whole account is also something you can do yourself, immediately, from the Account page. See the Privacy Policy for exactly what that removes.
Frequently asked
My result says “Not applied”, but I did apply.
That answer comes from the registrar: they looked up your PAN against this issue and found no application. It usually means the application was made under a different PAN, was rejected by the bank before it reached the registrar, or the UPI mandate was never approved. Check the PAN carefully, and confirm with your broker or bank that the mandate was accepted.
It says “Unavailable”. Is that the same as not allotted?
No, and we take care never to conflate the two. Unavailable means we could not get a trustworthy answer, because the registrar was down, slow, or refused the request. This does not affect your application in any way. Please try again after a few minutes. We do not decide your result, we only report it.
Why do I have to check some IPOs on the registrar's own site?
A few registrars put their allotment form behind a CAPTCHA. We do not circumvent those, so for those issues we link you straight to the registrar's portal instead of offering a button that could only ever fail.
The allotment date has passed but there is still no result.
Registrars publish the basis of allotment on their own schedule, often late in the evening on allotment day and sometimes a day later. Turn on allotment notifications in Account and we will tell you as soon as it lands, rather than you having to keep checking.
An IPO is missing, or its details look wrong.
We aggregate from exchanges, registrars and public sources, and any of them can be late or wrong. SME issues that list only on BSE are the usual gap, since they carry no NSE symbol. Email us the company name and we will trace where the record broke.
How do I delete my PANs or my whole account?
Both are in the app and on the website. Deleting a PAN removes it and its allotment results immediately; deleting your account erases your PANs, saved applications, results, watchlist and devices outright. Neither needs to go through support.
NiveshSuchak is an informational IPO tracker. It is not a broker, adviser, registrar or SEBI-registered intermediary, and we cannot act on your application. For anything to do with a bid, a mandate or a refund, please contact your broker or bank.